Terms of Service

Welcome to Terroir Collective. These Terms of Service govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms. Please read them carefully before proceeding.

Last updated: December 17, 2025

1. Acceptance of Terms

By accessing our website or using any of our services, including farm partnership subscriptions, origin immersion trips, or transparency sourcing services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with any part of these terms, you must not use our services.

2. Service Usage Terms

2.1 Acceptable Use Policy

When using our services, you agree to:

• Provide accurate and truthful information when registering or communicating with us
• Use our services only for lawful purposes and in accordance with these terms
• Respect the rights and dignity of farming communities and other users
• Maintain the confidentiality of any account credentials

2.2 Prohibited Activities

You may not use our services to:

• Engage in fraudulent, deceptive, or misleading activities
• Violate any applicable laws or regulations
• Interfere with or disrupt the operation of our website or services
• Attempt to gain unauthorized access to our systems or data
• Harass, threaten, or harm others
• Use automated systems to access our services without permission

2.3 Service Access Requirements

To use certain services, you may need to create an account or provide specific information. You are responsible for maintaining the accuracy of this information and for all activities that occur under your account.

3. Account and Access

3.1 Account Creation

When you create an account with us, you must provide information that is accurate, complete, and current. You are solely responsible for the activity that occurs on your account and for maintaining the security of your account credentials.

3.2 Account Security

You are responsible for safeguarding your account credentials and for any activities or actions under your account. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

3.3 Account Suspension and Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms of Service
• Your actions create legal liability or harm to our reputation
• We are required to do so by law
• Your account has been inactive for an extended period

3.4 Multiple Accounts

You may not create multiple accounts to circumvent restrictions, cancellations, or to abuse our services. We reserve the right to consolidate or terminate duplicate accounts.

4. Service Availability and Modifications

4.1 Service Uptime

We strive to maintain continuous availability of our services, but we do not guarantee uninterrupted access. Our services may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control.

4.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We will make reasonable efforts to notify users of significant changes that may affect their partnerships or subscriptions.

4.3 Geographic Restrictions

Some services may be subject to geographic restrictions based on the locations of our partner farms or legal requirements. Origin immersion trips are subject to availability and may be limited to specific regions and time periods.

4.4 Partnership Availability

Farm partnerships depend on the participation of independent farming cooperatives. While we work to maintain stable relationships, specific partnerships may become unavailable due to circumstances affecting the farming communities. We will work with you to find suitable alternatives if this occurs.

5. Intellectual Property

5.1 Content Ownership

All content on our website, including text, graphics, logos, images, and software, is the property of Terroir Collective or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

5.2 User-Generated Content

When you submit content to us (such as photos from trips, testimonials, or reviews), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content for promoting our services and partnerships. You represent that:

• You own or have the rights to the content you submit
• Your content does not violate any third-party rights
• Your content does not contain offensive, defamatory, or illegal material

5.3 License to Use Services

Subject to these terms, we grant you a limited, non-exclusive, non-transferable license to access and use our services for their intended purposes. This license does not include any right to resell or commercial use of our services or their contents.

5.4 Trademark Notice

"Terroir Collective" and associated logos are trademarks of our organization. You may not use these trademarks without our prior written permission. Other trademarks, service marks, and trade names appearing on our website belong to their respective owners.

6. Payment and Subscriptions

Certain services require payment. By subscribing to paid services, you agree to pay all applicable fees. Subscription fees are billed in advance on a recurring basis according to your chosen billing cycle.

You authorize us to charge your payment method for all amounts due. If payment fails, we may suspend your service until payment is received. Refund policies vary by service type and are detailed in your service agreement.

Prices may change with reasonable notice. Continued use of services after price changes constitutes acceptance of the new pricing.

7. Cancellation and Refunds

You may cancel your subscription or service at any time by contacting us. Cancellation terms and refund eligibility depend on your specific service agreement. For farm partnership subscriptions, we generally require notice before the next billing cycle. Origin trip cancellations may be subject to different policies based on timing and arrangements made.

Please review your service-specific agreement for detailed cancellation and refund policies.

8. Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure. While we work to facilitate meaningful connections with farming communities, we cannot guarantee specific outcomes from these partnerships.

Coffee quality, harvest yields, and partnership experiences can vary due to factors beyond our control, including weather, market conditions, and agricultural challenges.

9. Limitation of Liability

To the fullest extent permitted by law, Terroir Collective shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses resulting from your use of or inability to use our services. Our total liability for any claim arising from these terms or your use of our services shall not exceed the amount you paid us in the twelve months preceding the claim.

10. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of material changes by updating the "Last updated" date and, where appropriate, by email or notice on our website. Your continued use of our services after such modifications constitutes acceptance of the updated terms.

11. Governing Law

These Terms of Service are governed by and construed in accordance with applicable laws. Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration or in courts of competent jurisdiction.

Questions About These Terms?

If you have questions or concerns about these Terms of Service, please reach out to us: